General Office Workers
|Recommended Degree Level||Certificate or Higher|
|Number of Jobs, 2012||2,808,100|
|Annual Job Growth Rate||3.2%|
|Job Openings per Year (est.)||101,150|
What's Needed: Most general office workers need a high school diploma or a General Educational Development (GED) Credential. Business education programs provided by vocational schools and community colleges help prepare students for entry-level general office clerk positions. General office clerks without postsecondary education receive on-the-job training.
What you study:
- Word processing
- Computer applications
- Record and information management
- Desktop publishing
- Office administration
- Business communications/li>
- Information processing
Introduces the work done by general office workers. Created for the US Dept. of Labor.
A Day in the Life
Without general office workers companies would simply go out of business. The hard working general office workers keep the office running smoothly. During a typical day as a general office worker you take care of tasks such as typing, keeping records, processing mail, filing, taking inventory, preparing documents and answering telephones. You may also take care of data entry tasks.
Your daily duties depend on your experience. Your specific tasks also vary depending on the type of office you work in. As an entry level office worker you may follow predefined procedures for most of the day.
Experienced general office clerks might maintain financial records, ensure the accuracy of statistical reports, set up spreadsheets, arrange for purchases from vendors and help prepare budgets and invoices.
During the day you may deal with salespeople, take care of customer complaints and answer questions regarding business services. As a general office clerk you may also manage schedules and calendars and arrange appointments. During the day you may run errands for your employer or co-workers. You may perform the same tasks on a daily basis, however your responsibilities may change to some extent based on the needs of your employer.
As a general office worker you'll likely work with an array of equipment such as computers, fax machines, copiers and printers.
Certifications and Licensing
There are no required certifications or licenses for general office workers.
Full-time versus part-time: General office worker positions are available for those interested in working full-time and for those interested in working part-time. The majority of general office clerks work full-time. Many general office clerks work in temporary positions.
Work location: General office workers are employed in a variety of sectors including finance, education, medicine, law, government, technology and many other sectors.
- The mission of the International Association of Administrative Professionals (IAAP) is to increase the success of administrative professionals by offering opportunities for growth via community building, education and leadership development. If you're looking for a job click on the Careers tab to browse the IAAP Job Board.
- The American Society of Administrative Processionals (ASAP) provides professional development as well as online training resources. The website includes an array of useful articles for administrative professionals. ASAP also provides an array of webinars.
- The Bureau of Labor Statistics (BLS) Occupational Handbook provides an overview of the various tasks performed by general office workers. The BLS also offers salary data, educational requirements and an employment growth forecast.